Refund Policy

Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official website. Formulated in accordance with global e-commerce service standards, this policy aims to protect the legitimate rights and interests of all global customers, ensure transparent, fair and efficient refund processing, and bring a secure and reassuring shopping experience to every user.
General Refund Eligibility
All products available for sale on our platform support compliant refund applications paired with eligible returns. Customers are entitled to apply for a full or partial refund within our official 60-day return window from the date of receiving the products. To qualify for a refund, the items must be kept unused, unwashed, undamaged, with complete original tags, packaging and accessories, and resalable condition. We strictly reject refund applications for damaged, worn, modified or improperly preserved products caused by personal reasons after receipt.
Applicable Refund Scenarios
We support refunds for multiple compliant scenarios, covering various common shopping situations. Eligible cases include product quality defects, damaged or missing items caused by logistics during transportation, incorrect items or size errors delivered by our system, and products that do not match the official product description. In addition, customers can apply for refunds for personal reasons such as inappropriate size, unsatisfactory style or unneeded items, provided that the products meet the return and refund eligibility standards. For orders with normal logistics and complete intact products, we will strictly follow the unified after-sales review process to process refunds.
Refund Processing Timeline
We implement a standardized and efficient refund processing cycle for all eligible refund applications. After we receive, inspect and verify the returned products and confirm that they fully comply with our refund regulations, we will initiate the official refund procedure within the shortest time and complete the entire refund settlement within 5 to 10 working days. The overall processing time is fixed and applicable to all global customer orders without regional difference.
Please note that the arrival time of the refund in your account may be slightly delayed due to the processing rules of different payment institutions and banks, which is beyond our control. We will fully track the refund progress after initiation and provide relevant processing records to ensure every refund is implemented in place.
Full Refund & Partial Refund Rules
For orders with overall non-compliant products, quality problems or our delivery errors, we will provide a full refund service after verification. For orders where only individual items need to be returned in a combined order, we support partial refund settlement according to the unit price of the corresponding products. All refund amounts are calculated and settled uniformly in USD in accordance with the actual payment amount of the order, with no hidden deduction or arbitrary charge.
Non-Refundable Situations
To standardize the refund management mechanism, we do not support refund applications under the following non-compliant situations: products exceeding the 60-day valid return and refund period; products damaged, worn, stained or artificially modified after customer use; products without complete original packaging, tags and accessories; customized products specially processed according to customer personal requirements; and abnormal refund applications repeatedly submitted maliciously. We will conduct strict review for each refund application to avoid improper refund demands.
Refund Related Services & Explanations
Our website provides permanent free shipping for all products, and no freight fee will be deducted from the refund amount for eligible returned orders. All refund procedures are automatically processed by the system and manually reviewed by professional after-sales staff to ensure fairness and accuracy. If you encounter any problems during the refund application and processing process, including progress inquiry, rule consultation and exception handling, please contact our customer service team through the official channels on the Contact Us page. We will provide professional one-to-one service support to solve your refund problems efficiently.
Policy Update Clause
We reserve the right to adjust and optimize this Refund Policy according to platform service upgrades and industry standard updates. The latest policy terms will be published on our official website and take effect immediately. Continued use of our website and shopping services after policy updates will be deemed as your full acceptance of the latest Refund Policy.